Refund Policy
Last updated: 12/15/2025
This Refund Policy outlines the terms and conditions for refunds on our video processing services.
1. Refund Eligibility
We offer refunds for services that fail to meet our quality standards, if there is a technical error on our part that prevents the service from being delivered, or if the service is not provided within the promised timeframe. Refunds are considered on a case-by-case basis.
2. Refund Process
To request a refund, please contact us within 7 days of your purchase or service completion. You must provide your order number and a detailed explanation of why you are requesting a refund. We will review your request and respond within 5 business days. If approved, refunds will be processed within 14 business days to your original payment method.
3. Non-Refundable Items
Refunds are not available for services that have been successfully completed and delivered, if the issue is due to user error (such as uploading incorrect files or incompatible formats), if you change your mind after the service has been completed, or if the service was used for illegal purposes.
4. Partial Refunds
In some cases, we may offer partial refunds if only a portion of the service was unsatisfactory. The amount of the partial refund will be determined based on the specific circumstances of your case.
5. Processing Time
Refund requests are typically processed within 5-10 business days. Once approved, the refund will appear in your account within 14 business days, depending on your payment method and financial institution.
6. Chargebacks
If you initiate a chargeback through your bank or credit card company, we reserve the right to dispute the chargeback and provide evidence of service delivery. We encourage you to contact us directly first to resolve any issues.
7. Contact for Refunds
To request a refund, please contact us at:
Email: removewatermark@chdaoai.com
Address: 深圳市龙华区龙华大道130栋
Please include your order number and reason for refund in your request.