Privacy Policy
Last updated: 12/15/2025
This Privacy Policy describes how we collect, use, and protect your personal information when you use our video watermark removal service.
1. Information We Collect
We collect information that you provide directly to us, including when you upload videos, create an account, or contact us for support. This may include your name, email address, payment information, and any videos you upload to our service. We also automatically collect certain information about your device and how you interact with our service, including IP address, browser type, and usage patterns.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process your video removal requests, communicate with you about your account and our services, send you technical notices and support messages, respond to your comments and questions, and ensure the security of our platform. We may also use your information for analytics purposes to understand how our service is used.
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information and videos. This includes encryption of data in transit and at rest, secure servers, and regular security audits. All uploaded videos are automatically deleted after 24 hours of processing completion. We do not store your videos permanently or share them with third parties.
4. Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Video files are automatically deleted within 24 hours after processing. Account information is retained until you request deletion or close your account.
5. Third-Party Services
We may use third-party services to help us operate our platform and provide services to you, such as payment processors, cloud storage providers, and analytics services. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Your Rights
You have the right to access, update, or delete your personal information at any time. You can also request a copy of your data, withdraw your consent for data processing, object to certain types of processing, and request data portability. To exercise these rights, please contact us using the information provided below.
7. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
8. Children's Privacy
Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: removewatermark@chdaoai.com
Address: 深圳市龙华区龙华大道130栋